FAQs
Q: What are your Holiday Business Hours?
A: Both of our locations will be closed December 24th-25th and again December 31st – January 1st. Happy Holidays!
Q: What are your hours?
A: Showroom -Monday through Friday 9:00 am to 5:00 pm. Saturday - by appointment only.
Warehouse (Distribution Center): M-F, 8:30 am to 4:00 pm.
Q: How soon should I place my order?
A: As soon as possible. Some items are more popular than others and thus get booked faster.
Q: How do I place my order?
A: By email or phone call. Online quotes do not reserve the items.
Q: How late can I adjust my order?
A: 48 hours prior to the delivery date.
Q: What is the time period of a rental?
A: A typical one-day rental covers 3 business days (1 to deliver or pick up, 1 to use, and 1 to pick up or return).
Q: Where do I pick up my order?
A: Our warehouse in Madeira is 6915 Morrison Place.
Q: Who loads my vehicle when I pick something up?
A: We do. However, it is a good idea to make sure you have help lined up on your end. You might also want to bring tie-down rope and pads when picking up tables and chairs. Camargo Events does not provide ropes or tie downs. Please measure your vehicle to see how well a table may fit into it before you come for your order. Note that Camargo Events is not responsible for any damages incurred while loading or unloading your vehicle.
Q: Do I need to return my dishes clean?
A: Yes, all dishes must be returned clean (no food residue on dishes) or there is a 40% cleaning charge.
Q: Can I receive a refund for unused rental items?
A: No.
Q: Can I return rented items before you open or after you close?
A: No.
Q: Can you help me plan my event?
A: Yes! We have well-trained professionals who would be happy to sit down with you and help plan the event.
Q: Do you offer to set up and take down?
A: Yes, for an additional charge.
Q: What kind of tents do you have?
A: We have a wide selection of tent styles and sizes that can be viewed on our website under the tab 'Tents.'
Q. What is a damage waiver?
A. The damage waiver is optional. It covers accidental damage to rented items, it does not cover missing items. The damage waiver is 10% of the rental total.